Privacy Policy

Effective Date: 22/03/2026
Last Updated: 22/03/2026

1. Introduction

TeamUp ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the TeamUp AI workspace product and related services.

By using TeamUp, you agree to the terms of this Privacy Policy.

2. Who we are

TeamUp is an AI workspace product that combines organised projects, AI chat, team collaboration, messaging, file storage, and workspace memory into a single connected platform.

3. Information we collect

3.1 Information you provide directly

We collect information you provide when you create an account, use the product, or communicate with us, including:

    • Account information: Name, email address, password, profile picture, and profile details
    • Workspace preferences: Memory, custom instructions, theme choices, and model preferences
    • Files: Documents, images, and videos uploaded to your workspace library
    • Feedback: Feedback and suggestions submitted through Pulse or other channels

3.2 Information collected automatically

When you use TeamUp, we may automatically collect:

    • Usage data: How you interact with the product, features used, and session activity
    • Device information: Browser type, operating system, device identifiers, and access times
    • Log data: IP addresses, access logs, and error logs

3.3 AI-related information

When using AI chat features, TeamUp may process:

    • Chat inputs: Text prompts and files you submit for AI context
    • Model outputs: Responses generated by AI models
    • Messages: Direct messages and team messages
    • Usage data: Token usage, model selection, and configuration choices

4. How we use your information

We use the information we collect for the following purposes:

4.1 To provide and improve the product

    • Deliver and maintain access to the TeamUp workspace
    • Process and respond to your messages, requests, and feedback
    • Improve, personalise, and optimise the product experience
    • Identify and fix bugs, errors, and performance issues

4.2 To manage your account and access

    • Create and manage your account
    • Authenticate your identity and verify access permissions
    • Process billing, subscriptions, and token purchases where applicable

4.3 To communicate with you

    • Send important service updates, security notices, and product changes
    • Respond to your support requests and feedback
    • Notify you about issues related to your account, data, or usage
    • We may contact you regarding matters directly related to your account, security, or the services you use. We will not use your information for marketing or promotional purposes unless you have given your consent.

4.4 To protect the product and users

    • Detect, prevent, and address fraud, abuse, or security threats
    • Enforce our Terms of Service and acceptable use policies

5. What we do not do with your data

Your data is used only for the purposes described in this policy. Specifically:

    • We do not sell your personal information to any third party
    • We do not share your data with any other parties for their own marketing or commercial purpose
    • We do not use your information for purposes unrelated to the services we provide
    • Your AI conversations, files, messages, and workspace content are not made visible to any other users or external parties without your explicit consent

6. How we share your information

We do not sell or share your personal information with external parties. Your information may only be shared in the following limited circumstances:

6.1 Service providers

We may share information with trusted third-party service providers who help us operate the product, including:

    • Cloud hosting and infrastructure providers
    • AI model and API providers (such as DeepSeek, Google Gemini, or other supported providers)
    • Payment processors (such as Stripe) for billing-related services

These providers are contractually required to protect your information and use it only to provide the services we request.

 6.2 Legal requirements

We may disclose your information if required to do so by law, regulation, or legal process, including:

    • To comply with a court order, subpoena, or government request
    • To protect the rights, property, or safety of TeamUp, our users, or the public
    • To investigate potential violations of our Terms of Service

6.2 With your consent

We will not share your information with third parties outside the circumstances listed above without your explicit consent.

7. Data retention

We retain your information only for as long as necessary to provide the services you use and fulfil the purposes described in this policy.

    • Account data: Retained while your account is active and for a reasonable period after account closure
    • Workspace content: Including files, messages, and chat history, retained while your account is active
    • Usage and log data: Retained for a limited period for security and product improvement purposes

When you delete your account, we will remove or anonymise your personal information within a reasonable timeframe, subject to legal retention requirements.

8. Data security

We take the security of your information seriously and implement appropriate technical and organisational measures to protect it, including:

    • Encryption of data in transit and at rest
    • Access controls and authentication measures
    • Regular security reviews and monitoring
    • Secure cloud infrastructure from trusted providers

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining reasonable safeguards.

If you become aware of a security vulnerability or breach, please contact us immediately at [email address].

9. Your rights

You have the following rights regarding your personal information:

9.1 Deletion

You can request the deletion of your account and personal information. We will process such requests within a reasonable timeframe, subject to legal retention requirements.

9.2 Communication preferences

You can control how we contact you for service-related and account-related matters. You may opt out of non-essential communications where applicable.

9.3 Exercising your rights

To exercise any of the above rights, please contact us at [email address]. We will respond to your request within a reasonable timeframe.

10. Cookies and tracking

TeamUp may use cookies and similar tracking technologies to:

    • Keep you logged into your account
    • Remember your preferences and workspace settings
    • Understand how you use the product so we can improve it

You can manage or disable cookies in your browser settings, though some features of the product may not function properly without them.

11. Third-party services and AI providers

When you use TeamUp's AI chat features, your prompts, attached files, and usage data may be processed by AI model providers such as:

    • DeepSeek (used for standard chat model access)
    • Google Gemini (used for text/chat token features)
    • Other providers, you connect through BYOK (Bring Your Own Key)

Each provider's use of your data is governed by their own privacy policy and terms. We encourage you to review the privacy policies of any AI provider you choose to use.

When you bring your own API keys through BYOK, the data processed by the AI provider is governed by that provider's policies, not by TeamUp's infrastructure.

12. Children's privacy

TeamUp is not intended for use by individuals under the age of 16 (or the minimum age of digital consent in your jurisdiction). We do not knowingly collect personal information from children.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our product, legal requirements, or business practices.

When we make changes, we will:

    • Update the "Last updated" date at the top of this policy
    • Post the revised policy on our website
    • Notify you of significant changes via email or in-product notification where appropriate

Continued use of TeamUp after any changes constitutes your acceptance of the revised policy.

14. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: tandem@ai4work.net
Website: www.ai4work.net

We aim to respond to all enquiries within a reasonable timeframe.

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